FAQs
Below are answers to some frequently asked questions. If you don’t find what you’re looking for, feel free to contact us at info@smagart.com — we’re happy to help!
1: How can I submit my own artwork for display and what are the terms?
We welcome new artists to exhibit in our online gallery. To take part, artists must complete an application form and provide a letter of authority confirming permission to sell their work at a price set by the artist.
By submitting work, artists authorise SMAG Art Limited to exhibit and sell the artwork as agent. SMAG retains a 30% commission on sales (excluding shipping costs, which are paid by the purchaser).
A non-refundable administrative fee of £6 per artwork applies to all submissions. SMAG Art Limited is not currently VAT registered; if this changes in the future, VAT would be added to prices.
SMAG Art is run entirely by volunteers, with funds raised supporting local Greenwich and Blackheath charities.
2: Is the image on the site an accurate representation of the artwork?
Images aim to accurately represent each artwork. Additional images may be available on request, subject to the artist’s agreement.
3: How do I place an order?
Placing an order is simple. If you see something you like, click “Add to Cart”. When you’ve finished shopping, go to your cart and follow the on-screen prompts to complete your details and payment.
4: What are your accepted methods methods of payment?
Through our payments partner, Wix Payments, SMAG accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. All payments are processed securely using industry-standard encryption, and SMAG does not store or have access to your card details.
5: Who are the artists that exhibit on the site?
The artists represented on SMAG Art Limited’s website are mostly amateurs, with a few semi-professional or professional artists. Many have exhibited with SMAG since our first exhibition in February 2017, while others have joined over time. We are continually impressed by the growing quality and creativity of submissions.
SMAG Online, was our first online exhibition, following the cancellation of the planned physical show in May 2020. We continue to look forward to supporting our artists in this format while raising additional funds for local Greenwich and Blackheath charities.
6: Can I view a painting before purchase?
At this time, real viewing is problematic but we may be able to make arrangements with individual artists for a viewing with social distance if both potential purchaser and artist are reasonably close geographically, perhaps by a socially distance managed visit. Alternatively we could get more images of the work from the artist. Please contact us at info@smagart.com if you would like to discuss this further.
7: Can I discuss a painting with SMAG or the artist directly?
We can connect potential purchasers with the artist if they are happy to communicate by phone or email. Please contact us at info@smagart.com to arrange this.
8: How does Shipping/Delivery work and will I be charged?
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​UK & Local (Greenwich/Blackheath) Deliveries: Flat fee of £10, applied at checkout.
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International Deliveries: Estimated fee of £50.
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All shipments are via recorded or tracked delivery with reputable couriers such as DHL, UPS, Hermes, FedEx, or Royal Mail. For local orders, artwork may be hand-delivered by a SMAG Director or volunteer.
Artists retain possession of their work and are ultimately responsible for shipping. SMAG will assist artists to ensure a smooth delivery.
Where possible, local buyers may collect directly from the artist, subject to the artist’s approval and arrangement.
9: Refunds / Cancellations: Can I cancel my order or get a refund?
You can cancel your order before shipment by emailing info@smagart.com.
Once the artwork has been shipped, the cancellation period starts 14 days after delivery. Refunds are issued once the work is returned to the artist in its original condition. Buyers are responsible for packaging and return shipping.
We hope you are delighted with your purchase, but if not, we’re here to help ensure a satisfying experience with SMAG Art.